The Sheffield Park Hotel Essays

The Sheffield Park Hotel Essays The Sheffield Park Hotel Essay The Sheffield Park Hotel Essay Customer service can be a useful tool for increasing business as it can help your customer feel more appreciated. They will therefore make ohter people aware for your business by giving them good positive feedback and encouraging them to use the hotel themselves goods customer service will also encourage customers to return to the in the future. Report of Sheffield park hotel. Sheffield park hotel is a 4 star hotel in the south of sheffield situated on the A61 Chesterfield Rd south. There are 95 rooms in the hotel and it is close to the peak district and within easy reach of chatsworth house and also near to the meadow hall shopping centre.The hotel is within a few miles of the major M1 motorway. There are ohter attractions near to the hotel in duding a traditional museum which comprises a fascinating collection of artefacts housed in small reconstructed workshop representing typical local trades. A mong the facilities that sheffield park hotel offers are free parking,a child friendly policy,a health and fitness club, newly refurbished restaurant and a cocktail bar called the huntsman bar.In the sheffield park hotel comes a lot of differents customers some of them comes for the business and some are weekend travelers and some come only for the peak district and most are tourists and they come from far away to have a look in sheffield and most of them staty in Sheffield Park hotel because it is a nice hotel with a very good customer service and also offer many fa cilities to the tourists. Not all the customers stay at the hotel but they also enjoy the restaurants or the Huntsman bar which is nice for people who just want to have fun and enjoy themselves.P3.How does the organisation deal with complaints? Customers are essential to every hotel because their payments are the income, or revenue of the hotel. Without customers he sfeffield park hotel would eventually close down. When the customers buy goods or services they expect them to be good quality. The more they pay the better quality they expect. The customer also expect staff to give prompt attention and service, be polite and helpfull to concentrade on their specific needs offer extra services that will help them. The purpose of customer service is to fulfill their expectations make them feel important and provide a rangeof services which will meet their needs both now and in the future.Providing information. The type of information required by customers can wory. It is foubtful if any customoer service assistant could answer every possible query immediately and most customers realise his. The main point is how the query is deatt with.a friendly smile, a promise to find out quickly is for more important than being a walking encyclopedia.